Instagram DM
Deliver first-class support and drive more sales on Instagram Messaging
Use Smarketing Cloud’s business messaging platform to elevate your customer experience and close sales on your customers’ favorite app through fast, personalized messages that build long-lasting relationships.
TRUSTED BY OVER 300 COMPANIES
Instagram Direct Messages for Business
Build a better brand and drive sales via conversations
Lead Generation
Businesses can generate, qualify, and follow up with leads at scale through automated or live chat experiences.
Customer Service
Messenger allows customers to communicate with your business without waiting on hold or repeating support issues to multiple agents - the conversation stays in Messenger, an easily accessible channel for questions and re-engagement.
Commerce
Messenger helps businesses in retail, e-commerce, telcom, and more remove friction along the path to purchase, giving people confidence to move from consideration to action.
Smarketing Cloud for Instagram puts messaging to work
Generate Leads
Capture customer information, qualify the user’s data and route them to your sales team.
Build Connections
Trigger auto reply DMs from comments on business story or feed posts.
Capture More Sales
Empower your agents to do their best work by gathering order and delivery details up front.
Automate DMs
Automated communication flows enable fast, personalized answers to common questions.
Optimize across the customer journey
Create logic with Flow Builder to automatically reply to Story Mentions and Direct Messages. Use automated communication flows to quickly answer common questions, qualify leads through information capture or instantly send personalized replies to Stories.
