Instagram Direct Messages for Business
Build a better brand and drive sales via conversations
Businesses can generate, qualify, and follow up with leads at scale through automated or live chat experiences.
Messenger allows customers to communicate with your business without waiting on hold or repeating support issues to multiple agents - the conversation stays in Messenger, an easily accessible channel for questions and re-engagement.
Messenger helps businesses in retail, e-commerce, telcom, and more remove friction along the path to purchase, giving people confidence to move from consideration to action.