Confidentiality
We protect our data union with using FIPS 140-2 Compliant Algorithms for encryption and the 24 x 7 monitoring for vulnerabilities and malware. We comply with least privilege access, we grant engineers access only to information necessary for their job duties and when access is no longer needed, we make sure to promptly remove it. All information is encrypted at rest in and in transit.

Integrity
We safeguard all data against improper modification and ensure the information has not been modified or deleted in an unauthorized and undetected manner. We monitor all modifications via AWS CloudTrails. All information is encrypted at rest and in transit.

Availability
We utilize the highest level of availability in Amazon Web Services. Our data is available across multiple availability zones and backup across regions. We employ auto scaling techniques to ensure we have the maximum performance and availability for our customers.

Security Measures

Data Encryption
Smarketing Cloud uses several methods to ensure our data is secure and to prevent unauthorized access. To secure our platform, Smarketing Cloud follows a continuous monitoring program. We follow this program through the development of proactive and detective capabilities. Our Incident Response Policy assesses the threat of security incidents and establishes a plan to mitigate the problem, ensuring that even in the event of a breach, our data is secure.

Monitoring Data Systems
Our customer data and infrastructure are monitored and secure. Smarketing Cloud leverages AWS and Elastic Cloud data centers for our customer data and production systems. AWS follows industry best practices and follows strict standards for monitoring access to Smarketing Cloud data.

Elastic Cloud handles the following security features for us:

  • Prevention of unauthorized access with password protection
  • Role-based access control
  • Preservation the integrity of your data with message authentication and SSL/TLS encryption

Incident Event Management
As stated in our internal Business Continuity and Disaster Recovery Plan, Smarketing Cloud conducts penetration tests on external networks quarterly. AWS is designed to dynamically deploy applications within the cloud, monitor for failures, and recover failed platform components.Backup files are stored redundantly across multiple availability zones and are encrypted. For major events, we will notify affected people within 24 hours of a determination.

Data Recovery
Smarketing Cloud data is distributed across two of the AWS availability zones. We currently use the Ireland, Europe locations. This posture allows for a more stable infrastructure with redundant servers. The platform has built-in mechanisms to detect non-operating or operating in a degraded state. It will automatically scale within the alternate zone to ensure that services remain available and responsive.

Operations Management
All code changes and application updates to our data systems are reviewed for security issues before us. Smarketing Cloud separates development, testing, storing, and producion enviornments in different engineering segments.

Monitoring
All Smarketing Cloud’ owned servers have quarterly security updates, and intrusion detection systems monitor for all possible security incidents.